Medical and healthcare
Keep critical medical parts where you need them the most
Achieve a “new normal” in SLA and FTF performance
Over the last year, we have come to know just how important it is to keep medical equipment running without interruption. The pandemic has put a new perspective on how the medical field needs service on time and not a moment later. As some talk about the “new normal”, why not make a new normal in your field service organisation.
“ByBox has made a huge difference to our field performance with almost 100% success rate of parts arriving pre 8am on the day after dispatch” Operations Director, Prism Medical UK
Are you meeting the critical service level agreements (SLA) that your customers are expecting?
Field services organisations in healthcare are predicted to more than double by 2026¹, making the need to take advantage of technology to add visibility to your final mile. With a solution like ByBox, you can create a seamless experience in your field service organisation making your service stand out from your biggest competitors, creating a new normal that makes your team’s performance soar to new heights.
What’s in it for you?
- Increased engineer productivity
- Visibility and tracking of critical parts
- Meet the tightest SLA commitments
- Showing your field service org is key to company success
Problems we solve
First time fix rates (FTFR)
If your FTFRs are too low due to more demanding service levels from end customers
Missed SLAs and incurring penalties
If you are working in tighter service windows or wanting to offer your customers the best SLAs
Lack of field inventory visibility
When you improve your FTF rate and meet tight SLAs, you keep your customers happy and increase your Net Promoter Score
If your technicians are spending too much time driving around for parts and not fixing issues
If your company has goals to be more environmentally friendly, but your technicians drive time is not contributing to the movement
Spending too much money
If you are paying too much for overnight and same day deliveries and Forward Stocking Location (FSL) and your technician’s vans
Our latest resources
Learn more about how you can transform your field service organization
Diareyes case study
With over 20 years of experience in this industry, Diareyes specialise in resource management, arranging appointments for single users through to multi-installation projects. ByBox helped Diareyes improve the visibility and tracking of their parts in the field as well as streamlining their distribution.Read more
First Choice Group case study
First Choice Group are the UK’s leading provider of genuine OEM catering spare parts, accessories and consumables from leading manufacturers across the industry. They provide parts solutions for commercial catering, refrigeration, laundry and bakery equipment. We helped First Choice Group hit demanding SLAs and increase the speed of their returns by providing our updated technology […]Read more
Apogee Case Study
With over twenty five years’ experience, Apogee is Europe’s largest multi-brand provider of managed services, combining years of expertise and innovation to transform the way organisations operate. This unique approach provides businesses with the perfect combination of secure print, document and IT hardware and software, supported by a market-leading service operation to create a flexible […]Read more