Medical and healthcare

Keep critical medical parts where you need them the most

Medical

Achieve a “new normal” in SLA and FTF performance

Over the last year, we have come to know just how important it is to keep medical equipment running without interruption. The pandemic has put a new perspective on how the medical field needs service on time and not a moment later. As some talk about the “new normal”, why not make a new normal in your field service organization.

“ByBox has made a huge difference to our field performance with almost 100% success rate of parts arriving pre 8am on the day after dispatch” Operations Director, Prism Medical UK

Are you meeting the critical service level agreements (SLA) that your customers are expecting?

Field services organizations in healthcare are predicted to more than double by 2026¹, making the need to take advantage of technology to add visibility to your final mile. With a solution like ByBox, you can create a seamless experience in your field service organization making your service stand out from your biggest competitors, creating a new normal that makes your team’s performance soar to new heights.

What’s in it for you?

  • Increased engineer productivity
  • Visibility and tracking of critical parts
  • Meet the tightest SLA commitments
  • Showing your field service org is key to company success

Problems we solve

First time fix rates (FTFR)

If your FTFRs are too low due to more demanding service levels from end customers

Missed SLAs and incurring penalties

If you are working in tighter service windows or wanting to offer your customers the best SLAs

Lack of field inventory visibility

When you improve your FTF rate and meet tight SLAs, you keep your customers happy and increase your Net Promoter Score

Technician productivity

If your technicians are spending too much time driving around for parts and not fixing issues

Green initiatives

If your company has goals to be more environmentally friendly, but your technicians drive time is not contributing to the movement

Spending too much money

If you are paying too much for overnight and same day deliveries and Forward Stocking Location (FSL) and your technician’s vans

Our latest resources

Learn more about how you can transform your field service organization

Flyer : Rethink Your Final Mile Inventory

Field service is one of the most critical functions in business, and yet most companies are still using manual, outdated ways to manage inventory in the field. This is costing time, money, inventory, and customers. ByBox integrates with the top field service software providers, including Microsoft and Salesforce. Are you ready to make a change? […]

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Brochure : Seamless Last Mile for Data Centers

The last mile can be the most non-secure and complicated part of the supply chain. Drivers want to drop off their package and get onto the next job, the recipient is usually busy, and many things can go wrong. Parts are not handed off for time-critical jobs, vital spares go missing, and tools are rarely […]

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What Does Digital Transformation Mean for Field Service Inventory?

What Does Digital Transformation Mean for Field Service Inventory? Field service is one of the most critical functions in your business, and yet many companies are using outdated and manual ways to manage inventory in the field. This leads to increased costs, lost inventory, and a decrease in customer satisfaction. Download our infographic to find […]

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Sources

¹ https://www.alliedmarketresearch.com/field-service-management-market