Empowering technology

End-to-end visibility and control with our intelligent software

See where your field service inventory is in real time – from your suppliers right through to the dynamic field service edge. Advanced analytics capabilities also help you improve operational efficiency, turning your field service inventory management into a strategic advantage for your business.


• Intelligent allocation and visibility of all inventory
• Ability to differentiate on service levels
• Field engineer efficiency
• Customer lifetime value.


• Trapped inventory that can’t be used
• Unnecessary spend on new parts
• Inventory obsolescence
• Expensive same-day delivery costs.

Core capabilities

Intelligent labelling

Label your parts using our online label creation solution, capturing engineer and customer job reference details.


Track your parts in real time online using our desktop and/or mobile applications.

Additional capabilities

Further improve your inventory intelligence and visibility with these advanced capabilities:

Advanced labelling

Track SKUs by labelling your parcels with detail down to the SKU-level. Plus, our intelligent returns functionality tracks SKUs back through the reverse loop.

Analytics plus

Advanced analytics using our intelligent reporting system, offering the highest level of visibility.

Auto reroute

Assign the part condition (e.g. warranty return) upon return, allowing parts to be sent directly to where they need to be next; to repairer, to warranty or back to good stock if unused.

Late engineer allocation

Optimise engineer productivity through automated data exchange and last-minute assignment of parts to engineers.

Supplier direct

Cut unnecessary handling, transport, and stock holding with a direct supply from your suppliers to our network; no need to warehouse inventory and only pay for parts as you use them.

Verify contents

Scan parts in and out of lockers and locations, providing additional track and trace capabilities with bespoke returns parts conditioning features available.

Order management

Intelligent parts ordering, using ByBox in-house software.