Modern field service
Extend intelligence, visibility and security to your field service edgeDiscover ByBox Edge3
Unlock the potential of your field service
Despite years of investment, there are still too many dead ends, broken links and black holes preventing companies from delivering the world-class service their customers expect. This is particularly true of the field service edge, where poor visibility and a lack of understanding means businesses don’t feel in control of the last mile of their supply chain.
This loss of control leads to missing parts, delayed jobs and increased costs, all of which result in broken SLAs and fractured customer relationships.
ByBox’s Edge3 is different, we provide end-to-end visibility and control of inventory to the field service edge in real-time, whether that’s securely delivering a critical part to an engineer for collection near the point of service or offering a complete understanding of stock levels and surplus to the field service edge.
Understand, manage and optimize every aspect of your field service inventory management – from controlling inventory through to last-mile delivery and collection.
Our offering is built on three simple, yet powerful capabilities
We calculate our customers have saved
4,875,838.2 kgs of CO2
(10,749,370.2 lbs of CO2)
since 1st January 2022 by reducing the distance their engineers travel to pick up and return parts
Reduction in CO2 travel emissions when picking up and returning parts
Reduction in the distance travelled and fuel consumed when picking up and returning parts
Reduction in travel time when picking up and returning parts
Edge3 on Salesforce AppExchange
Integrated with Salesforce Field Service, ByBox delivers intelligence, visibility, and security for your inventory in the field. Our solutions ensure that your teams have visibility and control of each part so that you can ensure a seamless field service experience, every time.Read more
Guide: Quickly Improve 5 of the Top Field Service KPIs
Download out KPI guide to find out how with ByBox you can quickly improve 5 of the 12 most used KPIs and turn your field service operation into a key business differentiator. When you add field service edge parts management you’re picking up where your field service software ends.Download now
Edge3 and Microsoft Dynamics 365
ByBox complements Microsoft Dynamics 365 Field Service and gives customers greater visibility and control over their field inventory management. Our solutions take inventory management to the field service edge and enable customers to hold parts in the field while ensuring that they remain visible to field service agents and field techniciansFind out more
ByBox announces the proposed acquisition of Pelipod
ByBox announces the proposed acquisition of Pelipod ByBox, a global field inventory management company based in the UK, today announces that it is acquiring Pelipod Ltd, a provider of secure collection points for field service engineers in the UK and wholly owned subsidiary of British Telecommunications plc, subject to regulatory review. The addition of Pelipod’s […]Read more
ByBox forms strategic alliance with Westbrook
ByBox forms strategic alliance with Westbrook, a renowned Salesforce Field Service management implementation partner 2 March 2022, ByBox today announces a strategic partnership with Westbrook, a renowned Salesforce Field Service management implementation partner, to transform business performance and position field service as a strategic source of value and differentiation in a demanding market. Over 50% […]Read more
Flyer : Manage spare parts with ease
Keep your facility operations running 24/7 Waiting for critical spare part replacements can seem like the longest piece of the field service process. You need to be running 24/7, so that there are no interruptions to your business or ability to serve your customers. It’s now easier than ever to manage inventory in the field […]Read more
30 million mission critical items delivered every year
The largest pre-8am 7 day distribution network with 99.7% accuracy
More than 1,900 field inventory sites, with 40,000+ secure locations
430 Employees in 16 countries around the world