Founded in 2000, Thinventory Group Holdings Limited incorporating Thinventory Holdings Limited and Thinventory Limited has revolutionised the field service logistics market with its smart lock technology and innovative supply chain solutions. With hundreds of customers across the globe, Thinventory improves engineer efficiency, reduces distribution spend and environmental footprint, minimises inventory and increases supply chain visibility
Headquartered in Slough, our solutions pair innovative software, physical storage locations and lockers secured by our innovative smart locks, and in night distribution, helping our customers ensure that the right critical parts arrive at the field service edge exactly when needed, reducing costs, and improving first time fix rates
Thinventory is committed to safeguarding lives, protecting our people, and ensuring the resilience and continuity of our business operations in the face of disruptive events. Our Business Continuity Management System (BCMS) is designed to enhance our preparedness, responsiveness, and recovery capabilities to ensure the continuity of critical services and the protection of our stakeholders, reputation, and assets.
We recognise that business continuity is not only about returning to “business as usual” but about doing so quickly, efficiently, and safely. Therefore, we are dedicated to the continual improvement of our BCMS to ensure its ongoing relevance, effectiveness, and alignment with organisational and stakeholder needs.
Our Commitments:
To fulfil this commitment, Thinventory will:
- Leadership Commitment – Senior management will provide direction and allocate necessary resources (financial, technological, human) to ensure the BCMS is implemented, maintained, and continually improved.
- Roles and responsibility – Overall ownership of the this policy sits with the CEO, the strategic operations and technology responsibilities sit with the COO and CTO with the day to day responsibilities delegated to the Head of SHEQ and Head of IT. Further information on roles and responsibility can be found in BC03 – Roles & Responsibilities & Key Personnel.
- Business Continuity Strategy – We will maintain a strategy for responding to, and recovering from, adverse situations that aligns with our risk tolerance and business objectives. Aligning our BCMS with current and emerging industry best practices and relevant standards, ensuring robust and adaptive processes.
- Risk Management – we will Identify, assess, and manage potential risks that may threaten critical business functions and services, regularly reviewing our risk assessment processes.
- Response and Recovery Plans – We will maintain effective response and recovery plans with clear escalation processes to ensure quick action and minimal disruption.
- Training and Awareness – We will provide employees with the knowledge, training, tools, and procedures to minimise and respond to continuity-related risks.
- Supplier and Third-Party Management – All critical suppliers and partners will maintain robust business continuity arrangements to safeguard the continuity of services we rely on.
- Compliance and Legal Requirements – We are committed to complying with all legal, regulatory, and contractual obligations related to business continuity.
- Testing and Exercises – Response and recovery plans will be tested and exercised at least once every three years, with continual evaluation and improvement.
- Auditing – The performance of the BCMS will be regularly monitored, audited, and evaluated to ensure continual improvement and effectiveness.
- Communication Framework – We will ensure effective communication to employees, stakeholders, and external entities during incidents to ensure transparency and coordinated response.
- Post-Incident Review – After any disruption or test, we will conduct a post-incident review, applying lessons learned to continuously improve our BCMS.
This Policy will be reviewed annually by senior management to ensure its relevance and effectiveness in safeguarding the continuity of Thinventory operations and strategic direction.
Click here for a copy of this policy.