In the past, getting the right parts to an engineer quickly could be a source of frustration for many companies. Typically, companies send their stock to local depots. Each engineer would travel there every day to collect a day’s worth of jobs which lacks efficiency, certainty and visibility.
Collecting from a depot can result in wasted time queuing to collect parts or waiting for parts that haven’t yet arrived. And if there is no technology in the background, engineers have no clear view of when the parts they need to start the day might arrive.