When you rely on the field service technician to get the job done quickly, having parts on hand when and where you need the service conducted is critical.
Every minute saved when responding to Break-fix SLAs and every mile reduced in unnecessary truck rolls, helps your field technicians become more productive.
The Konnect Smart Locker Cloud Platform solution acts as a single, convenient technology environment for your field service technician to receive the mission critical parts they need to have to ensure a higher level of effective service delivery.
Through the Konnect technology platform, you and your field service technicians now know where your parts are at all times, with fully automated notifications sent directly to the technician’s smart phone device. They receive all notifications that are important in order to know when and where to retrieve their parts and inventory. You have now have full visibility and control into all the last chaotic mile of service delivery activity and so can know when:
- Mission Critical Trunk Stock arrives at the service location site
- Trunk Stock is collected by your Field Service Technician
- Trunk Stock that needs replacing is returned to the Locker
With the right part, in the right place, with the right technician, at the right time, your field service organization can improve their overall MTTR completion rate as an end result.