ByBox - Field Service Optimization

IMPROVE BREAK-FIX SLA PERFORMANCE LEVELS

Bringing efficiency to Field Service organizations

As Break-Fix SLAs have evolved and resolution timelines have become more important than ever, you can’t afford to have your Field Service technicians lose time waiting for parts or searching for them onsite after they’ve been delivered. The ByBox Konnect solution eliminates unnecessary downtime and minimizes the risk of missed Break–Fix SLAs with a more reliable process that improves technician efficiency, reduces mean time to repair (MTTR) and can positively impact Break–Fix SLA performance levels.

Discover Konnect

REDUCE MTTR TIMELINES

When you rely on the field service technician to get the job done quickly, having parts on hand when and where you need the service conducted is critical.

Every minute saved when responding to Break-fix SLAs and every mile reduced in unnecessary truck rolls, helps your field technicians become more productive. 

The Konnect Smart Locker Cloud Platform solution acts as a single, convenient technology environment for your field service technician to receive the mission critical parts they need to have to ensure a higher level of effective service delivery.

Through the Konnect technology platform, you and your field service technicians now know where your parts are at all times, with fully automated notifications sent directly to the technician’s smart phone device.  They receive all notifications that are important in order to know when and where to retrieve their parts and inventory.  You have now have full visibility and control into all the last chaotic mile of service delivery activity and so can know when:

  • Mission Critical Trunk Stock arrives at the service location site
  • Trunk Stock is collected by your Field Service Technician 
  • Trunk Stock that needs replacing is returned to the Locker

With the right part, in the right place, with the right technician, at the right time, your field service organization can improve their overall MTTR completion rate as an end result.

 

Find out more

Let's Work Together

Would you like to know more?

If you would like more information or want to schedule a free consultation simply complete the form to the right, and a member of our team will contact you within one business day. 

 

If you already work with us and have a question about your existing account, please email custsupport@bybox.com.

 

Please note that we do not share your contact information with any third parties. 

Contact us

How would you like us to contact you?
Privacy

BY SELECTING THIS BOX, YOU AGREE TO RECEIVING REGULAR UPDATES AND SERVICE NEWS VIA EMAIL. 

'Name' field is required 'Email' field is required 'Company' field is required 'Phone number' must be at least 8 characters long 'What would you like to discuss?' field is required
Contact Us