What does the Internet of Things mean for Field Service?
At the tail-end of 2015 it was announced that Manchester was to become the first UK ‘Smart City’ using the IoT technology to connect a range of public systems in order to create a more cohesive and innovative environment. The proposal boasts an improvement in public sectors, introducing savings and efficiencies to public transport systems, the NHS and energy consumption. Manchester’s development follows that of Barcelona, which has been named the 4th best Smart City in Europe and 10th in the world.
There’s no doubt that these Smart Cities will have a huge impact on the lives of those in the area, improving the services they use, the way they travel and the way they connect with each other. But what impact does this have on Field Service? With so many devices, objects and locations utilising the IoT technology, how can these cities be sure that it will run smoothly all the time?
A huge selling point of IoT is the way devices communicate, products are able to alert providors that a service is needed before downtime even occurs. So, in theory there should never be an area that is ‘out of order’. The traditional break-fix approach to fixing both office, store and community devices will start to be replaced with a more predictive approach, likely to incorporate more plug-and-play swap outs and reducing the need for a large group of highly skilled technicians.
The key to the success of Smart Cities is to work with a Field Service provider who can respond to the IoT technology, performing swap outs as and when they are needed. Field Service providers who see the importance of technology and use it in their own business are even better equipped as their innate understanding of the environment comes into play.
Automated diagnostics before something even goes wrong has the ability to completely change the environment in which these devices perform, however without a Field Service partner that can quickly respond, this information becomes useless.
To find out more about how ByBox Tech Services can support the implementation of IoT, both in Smart Cities and across devices, contact us today.