In order to do so businesses need to work with the smart logistics companies who can structure their supply chain and have parts and tools sent out through a locker network for engineers to collect at a time and place that suits them. All in all, a locker is a bit of tin. Without the infrastructure and technology to back it up they are pretty much an expensive ornament.

Using technology to streamline supply chains can allow businesses to keep stock of all inventory no matter where it is in the country. Having complete visibility in this way can allow businesses to become much more efficient; saving unnecessary journeys being made by engineers to collect parts and having multiple orders consolidated into one delivery. The best logistics companies will have parts delivered to a locker pre-6am and to a collection point no more than three miles from an engineer’s place of work so that they can fit more into their day.

One such business using tech at the heart of its supply chain is Costa Express. Operating self-serve machines in over 1,200 outlets across the UK, Costa Express relies on the ability to get broken coffee machines up and running as quickly as possible so as not to lose revenue. Working with logistics providers, not only can the business keep track of all stock across the country but Costa’s engineers can be sent a text notification when parts are ready for collection, ensuring they don’t have to wait around for a delivery which allows the business to run more efficiently.

Employing tech in the supply chain can hugely relieve the pressures customers place on businesses to deliver. A successful logistics network is all down to the ability to track, trace and route parts in real time, something easily achievable through the use of appropriate supply chain tracking technologies. If businesses use them and work with logistics companies, they can be assured that their supply chain will operate smoothly whilst they get down to the nitty gritty of the everyday running of the business, and can have the head space to plan bigger campaigns to keep them ahead of the competition.