Mobile phone call usage has even overtaken landlines in businesses, however, we use phones for far more than just making calls. The growth of mobile apps, in particular, has been dramatic and 2017 is predicted to be the biggest year ever for apps with 268 billion downloads. 89% of smartphone usage is now on apps and 91% of the world’s top brands now have apps.
The trends all point towards a continued growth of mobile technology and the app. Mobile connection speeds will also increase twofold between now and 2019. In all mobile technology is a powerful tool that will only improve with time. Furthermore, now that two-thirds of adults currently own a smartphone, it opens a wealth of possibilities.
In field services, mobile technology has a great deal of potential for making processes quicker and completing tasks on the move. For example, most engineers will have to complete some administration tasks. This is often simple work like ordering more return labels, but depending on how this needs to be completed can take up a lot of time. Often engineers may have to call up a central administration team and even if an engineer only spends five minutes every two weeks doing this, over the course of a year, over two hours of business time is wasted. This could account for a few extra jobs or simply allow for a better customer service onsite. The more engineers a company has, the more this time adds up.
This process is inefficient. The administration team won’t be printing the labels themselves, they will be raising a request on an online system. This was practical when engineers didn’t have access to the internet in the field, but now smartphones make it possible to complete these task on the move. Apps and mobile websites mean that all an engineer needs to do is log in and select the label they need. This whole process takes around 30 seconds.
Having constant access to an internet connection also makes it much easier to check on the delivery status of an item. For an engineer, arriving at a delivery location only to find the part they need hasn’t been delivered can cause a lot of disruption. At this point, the engineer has a choice between a potentially long wait for the part to arrive or to start their jobs for the day and come back to the delivery location later. Both outcomes are less than ideal and with customers expecting a job to be completed at a certain time, can also impact your SLAs. Using an app to check deliveries before setting out is quick and can easily become a habitual part of an engineer’s morning routine. This gives the power back to the engineer to carefully plan their time.
With such widespread saturation of mobile devices, it makes perfect sense to use them to make your engineer’s lives easier, yet many companies still choose not to. At ByBox we offer Thinventory™ Mobile which has all the above benefits and more. Plus, the core features are completely free to all customers.
If you want to make the most of mobile and make your engineer’s lives easier, please contact us.
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