ByBox

Case Studies

Providor Case Study

Providor are industry leading providers of commercial domestic gas and electric meter installation and maintenance. With over 200 engineers available nationwide, they provide a crucial service to independent utilities companies who do not necessarily have their own field resource or require delivery from different models.

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09.28.05

Insights

Using mobile technology to give you an edge - What lessons can we learn from the smart meter rollout? (Part 2)

Competition is something field service professionals are acutely aware of. In field services, the product to the end user is often similar to what your competitor is offering. Quality of service, price and installation time are all areas where companies will try and out-do their competition, but with customer expectations ever growing, it is becoming increasingly difficult to find an edge.

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12.34.00

Insights

What will 3D printing mean for field services?

Technology is growing at a rapid pace and predicting the technology trends that will become common place in the future has become a difficult task. The latest and greatest technologies are not always the ones that have the biggest impact and the buzz surrounding these technologies is not the best way to gauge the affect they might have in the real world.

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13.59.59

Insights

How technology can help you manage product recalls

In the modern world where technology has permeated almost every aspect of life, product recalls are becoming a regular topic of conversation. We are now exposed more than ever to advanced equipment and technology that has a risk of failure.

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13.26.59

Insights

What the attendees of Bett 2017 LOVE and HATE about technology

We asked the attendees of Bett 2017 what they LOVE and HATE about technology, here is what we found out:

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14.16.51

Insights

Is vision picking the future?

Once upon a time implementing technology into a supply chain or field service logistics operation meant a system that provided more in depth tracking or maybe the use of a robotic arm. But as time moves on, so does the opportunity technology presents in the field service logistics sector. Vision picking, one of the latest technology buzzwords, utilises wearable technology in glasses to scan barcodes and display useful information on the fly.

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14.55.41

Insights

Reducing costs with the virtual warehouse

We often take technology for granted in the modern world, but you don’t have to look far back in the past to see how much things have really changed. In field services, techniques that were once common place like manual collection reports and pick lists have become obsolete with new technologies. But one area that has remained relatively untouched is how we store our parts.

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13.15.49

Insights

What lessons can we learn from the smart meter rollout?

In field services, we often find ourselves questioning just how scalable our supply chain really is. Demand is always subject to change and even the best forecasts have margins for error. More importantly, all of us want to be able to respond quickly to demand spikes. After-all, if you are not able to meet a rise in demand, someone else will.

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08.59.38

Insights

How to stay on top of cash in a digital world

When it comes to payment, the future is digital. It is now possible to pay for almost anything digitally and for many of us paying with cash is an inconvenience. It is even becoming common for traditionally cash based businesses like taxis to have digital payment options.

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14.21.42

Case Studies

Costa Express

Costa Express offers self-service coffee vending machines that provide customers with a quick and easy way to get a Costa coffee. Because the machines do not need to be staffed, they are ideal for shops, petrol stations and university campuses, and can be operated 24/7 at minimal cost. Costa Express has over 5,000 machines nationwide and builds up partnerships with host sites by installing the machines for free and then sharing the revenue with their hosts.

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10.11.11

Insights

What to expect from electric lorries

Last month the mayor of London announced that he would be allocating £123,306 to support plans to loan electric vans and lorries to businesses in Croydon town centre. This plan (which is designed to reduce pollution in the area) is not revolutionary, but does demonstrate an ongoing desire to shift towards electric alternatives to traditional vehicles. But what should you expect from electric lorries, and will we ever see them being widely used in the supply chain?

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12.49.21

Insights

Are cost savings always the bottom line?

The desire to save money in business is often relentless and this is especially true of the supply chain. Often the supply chain is seen as a cost on a balance sheet and therefore, always under tight scrutiny for cost savings and cuts. But is a price reduction always the best course of action? Or are there situations where cost isn’t the bottom line?

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13.49.20

Insights

2016 - A year in numbers

ByBox continues to grow at an exceptional rate, from incredible volume increases to SLA records, here’s our 2016 in numbers:

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10.44.24

Insights

What to expect from Field Services in 2017

As we start the new year, many of us are now planning for 2017, and whether you are looking at areas for future growth or investing more in what you already have, now is a good time to start thinking about what to expect from the field service sector over the next year. Here are three trends we expect to have an impact in 2017.

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11.33.41

Case Studies

Tennant

Tennant, a leader in the design and manufacturing of solutions for a cleaner, safer world, has a large team of field technicians to service the many products – street sweepers, scrubbers and other speciality floor cleaning equipment – its clients operate around the UK. It naturally wanted to give its customers the best maintenance possible and a next working day service is the key to delivering this.

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15.17.09