Reduce customer waiting times from seven minutes to just seven seconds

ByBox knows that retail businesses everywhere are excited by the potential benefits of Click & Collect. At the same time, consumers often suffer annoying delays and queues when trying to use this service. Nobody likes hanging around checkouts or desks while staff search the stockroom for products.

This is the key benefit of our Click & Collect service. ByBox reduces customer waiting times from an average of seven minutes, to only seven seconds. This is a genuine win for our retail customers and their consumers.

Shorter waiting times also mean that consumers tend to stay longer in stores, and make extra purchases. In the past, they often left immediately as they were so annoyed about hanging around. If, of course, they didn’t just give up and head home before staff tracked down their item.

Konnect™ for Click & Collect

Thanks to ByBox Konnect, we’ll make sure your retail business never suffers from these problems. Our onsite Konnect lockers work like this:

  • We put our lockers close to but separate from your checkouts - usually at the front of stores
  • Online purchases are put in the lockers
  • Customers are sent notifications that their items are ready to collect.

This process requires minimum input from local staff. Lockers can be filled at regular intervals during the day, and filling only takes a few moments. After that, staff are free to go about their usual work because the collection process is automatic.

Explore Konnect™

Let's Work Together

Do you want to know more?

We would love to talk to you about how we can increase your visibility, engineer efficiency and stock management, contact us today to find out how.

If you already work with us and have a question about your existing account, please email custsupport@bybox.com.

A member of the sales team will contact you within one business day.

We promise to play nice and not share your details with any third parties. 

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