Redefining the strategic significance of your field service

About us

Putting customers first

Every service moment is an opportunity to solve, optimize, and delight… or fail and leave an opening for competitors to exploit. We believe that companies can operate faster, more efficiently, and provide the right first time fix to real-world problems with the right technology and logistics solutions.

We’re proud of the hundreds of blue-chip businesses we work with. They play a vital role in repairing and replacing the technology upon which modern businesses rely. While you’re busy transforming the world, ByBox provides the modern field service inventory management that can transform your field service and ensure you always get the right parts, in the right place, at the right time.

The ByBox solution

Our technology evolves as the world does, and we’ve come a long way from our original offer of mechanical lock boxes that secure distributed inventory. While these lock boxes still play an important role in field service inventory management, the full ByBox solution today provides the right mix of software, logistics expertise, smart lockers and forward stock locations (FSLs) to ensure the right parts arrive at your field service edge in time – supercharging your supply chain so it becomes a key business advantage.

For our clients, a unique combination of software and expertise from ByBox has fast become the final word when it comes to field service inventory distribution and reverse logistics.

ByBox by the numbers

ByBox has more than 1,900 field inventory sites, with 40,000+ secure locations. We deliver 30 million items per year, with 99.7% delivery on time*. ByBox operates in 31 countries.

*Data from December 2019

Meet the team

Kurt Demeuleneere

Chief Financial Officer

“We support the transformation that funds growth”

Kurt has a wealth of financial and analytical experience built across global technology businesses, including Siemens and Esko.

He is a key member of the ByBox leadership team, supporting our strategy execution in growing both our service and technology offering, global presence, and sector reach.


Richard Agostinelli


“We are revolutionizing the field service industry”

With over 20 years’ experience of successfully leading technology and supply chain businesses, Rich brings comprehensive knowledge in C-level roles from Chief Financial Officer to Chief Operations Officer.

He leads with an exceptional strategic vision that has boosted growth and profitability by focusing on putting the customer first.

Arun Prabhu

Chief Technology Officer

“By aligning great tech and agile thinking, our solutions are world class”

With the expertise and experience of leading large, complex, global software and high-tech businesses, Arun combines business acumen with technical ability.

Arun leads ByBox’s research and development, technical solutions, and product management teams to grow our portfolio and market presence around the world.

Lance Roncalli

Chief Revenue Officer

“We will realise further value for our customers by delivering greater visibility and control over their field service inventory.”

With broad experience leading high performing global teams in ambitious technology companies, Lance is a proven, customer-focused leader.

Lance leads ByBox’s sales, marketing and business development efforts globally, to deliver exceptional service to our customers and to drive our future growth.

Stuart Miller

Non-Executive Chairman

“Our persistent curiosity drives positive change”

As a champion of can-do attitudes, Stuart’s inclusive management helped transform ideas from across the business into real solutions.

Stuart consults regularly with the CEO and members of the Board of Directors as Non-Executive Chairman.