ByBox

Insights

Is a ‘zero-emissions promise’ possible in the supply chain?

It is fair to say that the environment is a ‘hot button’ issue for many companies. Customers care more than ever about environmental issues and big companies are starting to respond. In the consumer goods sector, Unilever has recently committed to using only recyclable packing by 2025. Drinks giant Barcadi has made similar changes, updating their packaging from traditional glass to more recyclable and lighter PET plastics.

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15.50.12

Insights

The future of automation – will machines ever completely replace people in the warehouse?

People have always tried to make processes easier through invention. In early civilisation, farmers made tools that would make human work quicker so that more things could be produced in less time. This invention carried on into the industrial age, where assembly lines sped processes up and most recently machinery has been able to complete simple jobs.

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11.36.53

Insights

Differentiating yourself from the competition – how to offer your customers a better service.

There is an old adage that a company is only as good as its last interaction with a customer. In field services, this is particularly true. The field service landscape is constantly evolving; technology has allowed processes to become more efficient and services have grown to be quicker than ever before.

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16.20.53

Insights

How to avoid data mistakes

The rate of data growth in the world is phenomenal and it shows no signs of slowing down. Current predictions expect that by 2020 there will be 44 zettabytes of data worldwide. To put that in perspective, one zettabyte is 44 trillion gigabytes. This is a 90% increase in the amount of data in the world in 2013. Data has changed the way that we view the world, however, data is only useful when it is interpreted correctly. This in itself is very difficult.

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13.34.16

Insights

Why you should be using Thinventory™ Mobile

Thinventory Mobile is a free website and mobile app that will help your engineers be more efficient in the field. Here are a few reasons why your engineers should be using it:

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14.31.38

Insights

Tips for meeting your SLAs

SLAs often form the basis of any customer relationship. They help customers set reasonable expectations and hold their suppliers accountable. Meeting them builds trust. Missing them leads to a breakdown of relationships, cost penalties, and eventually a changing of suppliers.

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14.12.02

Insights

Making the most of mobile

With technology playing such a prominent part in modern society, it is easy to forget just how quickly things have developed. Mobile phones are an excellent example of this. Many of us can remember early mobile phones that were only just small enough to be called “mobile”. Now it is hard to imagine a life without mobiles.

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12.50.52

Insights

Is machine learning the future of supply chain automation?

When you read the words ‘machine learning’ what is the first thing that comes to mind? You’re not alone if your answer was Artificial Intelligence (AI). Machine learning and AI has been a staple of science fiction for decades and it is perhaps this link that makes it so difficult for us to picture a world where it is a possibility.

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09.38.32

Insights

Making the most of big data

As a society, we produce a lot of data. In a single day we produce 2.5 Exabytes of data and to put this in context this is the equivalent of five million laptops or 90 years of HD video. The rate of growth is also astronomical. More data has been created in the past two years than in the entire previous history of the human race. Big data is certainly not a passing fad and is set to dominate conversations for years to come. However, implementing big data in business is not an easy task either.

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16.54.40

Case Studies

Providor Case Study

Providor are industry leading providers of commercial domestic gas and electric meter installation and maintenance. With over 200 engineers available nationwide, they provide a crucial service to independent utilities companies who do not necessarily have their own field resource or require delivery from different models.

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09.28.05

Insights

Using mobile technology to give you an edge - What lessons can we learn from the smart meter rollout? (Part 2)

Competition is something field service professionals are acutely aware of. In field services, the product to the end user is often similar to what your competitor is offering. Quality of service, price and installation time are all areas where companies will try and out-do their competition, but with customer expectations ever growing, it is becoming increasingly difficult to find an edge.

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12.34.00

Insights

What will 3D printing mean for field services?

Technology is growing at a rapid pace and predicting the technology trends that will become common place in the future has become a difficult task. The latest and greatest technologies are not always the ones that have the biggest impact and the buzz surrounding these technologies is not the best way to gauge the affect they might have in the real world.

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13.59.59

Insights

How technology can help you manage product recalls

In the modern world where technology has permeated almost every aspect of life, product recalls are becoming a regular topic of conversation. We are now exposed more than ever to advanced equipment and technology that has a risk of failure.

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13.26.59

Insights

What the attendees of Bett 2017 LOVE and HATE about technology

We asked the attendees of Bett 2017 what they LOVE and HATE about technology, here is what we found out:

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14.16.51

Insights

Is vision picking the future?

Once upon a time implementing technology into a supply chain or field service logistics operation meant a system that provided more in depth tracking or maybe the use of a robotic arm. But as time moves on, so does the opportunity technology presents in the field service logistics sector. Vision picking, one of the latest technology buzzwords, utilises wearable technology in glasses to scan barcodes and display useful information on the fly.

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14.55.41