Listen

Listening properly is a habit. It's not about ticking boxes at occasional account reviews. At ByBox, we have a constant curiosity to try to understand our customers' supply chains in order to think how we can help to make them better.

Like all good habits, they happen without thinking. The ByBox Weekly Healthcheck is just one example of habitual listening: we call every customer every week for a score out of 10 and for feedback on our performance that week. The results are reviewed at director-level every Sunday. We've been doing the healthcheck for over three years. It stops problems festering and often provokes small thoughts that turn into big ideas. Good for our customers, good for ByBox.